The woman I have been dealing with through this whole process has been unprofessional. She consistently sent paperwork with the wrong dates, wrong financial information, and her response was, "that's ok". On January 29th she asked me where I wanted my escrow package sent, and I responded with an address - by February 4th, I still had not received the package (we are both in the state of California). She responded that her manager sent the package to my new property, and then responded that the manager sent to the real estate agent. Again, she sends responses without checking her facts. Now we're at February 10th, ad I still don't have my package. I am now concerned that someone else has my personal information with my SS#, my new home address, my checking, savings and retirement account numbers, as well as a personal check for $7, 000.00. I've looked the company up on BBB and don't see them listed, and I've called their HQ's office in CT, with no luck. I still don't have my refund, my original $7K check, or my escrow package. As you can imagine, my patience has warn thin. What is my recourse? Please help.