On May 6, 2009 I called the above business that had sold me a wheelchair (approx. $15, 000.00 from Medicare/medicad) informing them that it needed repair. That the chair had moved without my efforts crashing into a closet and refrigerator door causing extensive damage to both. That the chair, moving without my controlling it, move without my body sitting in it and that I wanted it repaired or replace as it is/was only 15 months new.
I was informed that they was/were only able to give me an earliest appointment in two (2) weeks from the above date to get it repaired or looked at in my home in Rockford. I informed them that this is not a case of flat tire and is my only form of transportation and/or mobility and that I did not care for it to cause me serious injury if I waited and it went wild out in the traffic/road and cause me or someone else life or limb. They told me that they were NOT able to drop every other repair order to attend to my needs.

I informed them that this is not acceptable and that they will/can be held responsible for any injury or death that it may cause if it is not attended in an immediate fashion to remedy the problem with the chair. (If I had been in the chair last night when it took off, I could have received major leg injuries.)

She did NOT like the way I was “yelling” at her (which was not true, just a way for her to get out of talking to me about this any longer.) and I told her to let me talk to Jason Melms, the man that sold the wheelchair initially and told me their service was really good for repair work and if I had any problems, to call him.

I left Jason Melms a message that I needed him to call me and a little of what the problem was.

A short time later, within an hour, Jason Melms called. He informed me that the Governments had cutbacks and that they were short staffed because of it. That I could get into the car he knew I did NOT own and come up and get the repair job done like immediately if I came to Madison, WI. I told him that he knew that was impossible and that I needed this fix. He made some comment that compared my wheelchair to a car (luxurary or necessity, daa..) and that “we” all have to bear the blunt of this so called recession. I told him in the meantime; send me a date and time of when they will be here via mail. He said ok….
This wheelchair is not a car that I can just take to any garage to get fixed. It is my ability to get around from one place to another. I feel Jason Melms is out of reality when he thinks we, the disabled that he sells wheelchairs to can just stay in bed without any means of life support. I feel he needs to STOP selling his wheelchairs in this state/area if they have NO intentions of repairing the equipment they sell in a reasonable manor!