On Saturday, May 19.2007, I took my 2000 Eldorado Cadillac to NTB (National Tire and Battery) on Highway 138 in Union City, GA. I needed a rear brake job. The sales consultant, after the technician evaluated my car, told me it would be $169 for the rear brake job (resurface rotors and replace pads) and told me I could get a brake system flush for an additional $60. When the work was complete, and it was time to pay, the clerk added $25.00 for shop fees. The argument was that the charge covers waste disposal. The problem is that I specifically asked for the brake parts, which they conveniently threw in the trash. There may be a quart or two of brake fluid from the flush.

I saw nowhere in the shop open and notorious disclosure of such a high shop fee. I am aware of fees at other shops on the order of 1.5 percent of the job cost.

Michael G. Martin