purchased a plan from them. when my heater broke they refused to fix it. i then cancelled them and requested my money back they took $100 cancellation fee and i am suppose to give me $450 back. Yeah right they said it was 20 days for refund its now been 2 months and every time i call i keep ketting the run around and by the way its always the same person answering the phone doesnt matter what department Please DO NOT PURCHASE NATIONWIDE WARRANTY you will save ourself a lot of headache