I ordered from this joke of a company on Nov. 24th, 2010. The money for ALL of my items ordered was charged to my debit card on that same day. I have received NUMEROUS emails asking about was I happy with my items-numerous! I have replied to these emails as well as gone through their customer service email and the phone. I only received 1 item out of 5 ordered and as of today they have only refunded me for 2 items. They still owe me money or an answer to my replies at the very least. I will never buy from these scammers again and will be sure to let as many shoppers as I can know the farce of trying to get naturalizer to pay me back my money. The courtesy of a reply would have been nice as well seeing as I made sure to let them know that these items were gifts for Christmas. What a waste of time and energy dealing with the jokers at this company. never again!