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joe_emi
March 26, 2010
Credit Card Fraudulently Charged
I have found 3 fraudulent charges on my credit card, all from Nature Cleanse.
I have not ordered any free samples, I have not subscribed to anything and, more strikingly, the credit card that got charged was just received (I don't remember to get the chance to activate it).
The first charge was 3.87 dollars, the second one was a foreign transaction fee of 11 cents and the last one was for about 88 dollars. This one was still pending when I checked the account and I had time to shut it down before
before more damage to occur.
ps
The Bank of America customer service tried to convince me that the charge is not fraudulent, that I might have agreed to it but forgot, or have not fully read the terms and conditions of that 'subscription'.
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AMYJEANNE
September 16, 2009
FRAUD and touted by OPRAH
I AM SOOO AGGRAVATED!! I ordered the free trial that was advised by Oprah and coupled with Acai...I have charges on my account that total almost $500!! We all have to be sure that we do NOT let this go...and we keep pushing!!! I have a girls name Melissa (they wont give their last names) and her employee number is 21412 (which is probably not right too)!! I have cancellation codes, confirmation numbers, Ive faxed my bank statements showing the incorrect charges they made...and I keep getting the run around!! WHO DO I SPEAK WITH!! ITs CRAZY...if anyone else is having this problem TWITTER, FACEBOOK etc so it does not happen again! Im going to email OPRAH AS WELL!!
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amiesullivan
September 2, 2009
Customer Service
I tried Nature Cleanse for the two week trial and, although I did see some results, I decided not to purchase the product. I called the "Customer Service" line located on my receipt that came with the product. At first, the gentleman I spoke to was accommodating and kind, however, when I informed him that I was interested in canceling my account, he became agitated. He gave me some cheesy telemarketing line like, "Well, OK, I can give you ten dollars off." I said, "Actually, I'd just like to cancel. Can you do that?" He said "Of course, I can get you fifteen dollars off. That's my final offer. You drive a hard bargain." I again replied, "No, thank you, I'd just like to cancel. Do you understand that I'm not interested at purchasing more of this product?" He then said, "All I'm authorized to give you is twenty dollars off. That's all I'm allowed to offer." I replied, "Do you understand that I no longer want the product and would like to cancel my account?" He said, "I guess I'm starting to." This was after about ten minutes back and forth. I asked, "Can you cancel the account for me? If you can't, can you put me on the line with the person who can?" He told me, "You're on the phone with the person who can." I then asked him for the FOURTH time if he could please cancel the account. I informed him that I work in Customer Service and sales and this is not an effective way to deal with customers. He then informed me that he didn't work in customer service, he worked in sales. I reminded him that I called the Customer Service Line and was connected to him. He then proceeded to whine about "...how hard this job can be...it can really get you down..." He spent the next five minutes rudely asking me, "What did I do wrong? If you're a great salesperson than can you tell me what I'm doing wrong?" I explained to him that the key to good customer service is KNOWING when a NO is a NO. I must have told him twenty times throughout our conversation that I was not interested in purchasing the product again. I confirmed that he understood. Then, he proceeded to ask questions like, "Well...did you actually use the product for two weeks? Did you really give it a chance to work? Why don't you want to give it another try? " I asked again, "Are you canceling my account?" Finally, he said, "Do you have access to your email? Check it. It's cancelled. Obviously the product didn't work for you." I checked my email, saw that the account had been cancelled, thanked the gentleman for doing so, told him to have a nice day and hung up the phone. If you are going to call the toll free number a Customer Service Line, then please, make sure that your sales representatives understand what that means. Sometimes, a cancellation is just that. While I understand the difficulties of a job in sales, that is not the customers' problem and should not be discussed with them. It is not my job to coach YOUR sales associates on bettering their abilities and when used as a sales tactic, frankly, I find it offensive. Dragging out a conversation rarely solves a problem and when a sales associate becomes argumentative, accusatory and sarcastic, it turns what should have been a simple situation into a complaint. I have no problem with your product, but I do take issue with the treatment that I received from your Customer Service Representative. Absolutely appalling.
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