On 1/30/09 I responded to a promotional offer to receive a 14-day supply of an acai berry product and would be charged only for S/H, $4.99. I never received the product, but I continued waiting. I got my current MC charge ststement and the $4.99 was charged. On 2/21/09 I called the company's customer service number to cancel my account and advise that I never received the promotional bottle. I was told they would ship the promo bottle, but there was nothing they could do about the "TWO" charges. When I asked what "two" charges, I was told $79.96 was charged because I did not call on the 13th day of the Trial Period to cancel! I asked how I could have done that when I never got the 14-day promo bottle
to begin with. He said there was nothing he could do. The young man spoke hard-to-understand English, so all of this was frustrating. I finally told him I wanted to speak with his supervisor. I had to hold for probably 15 minutes, but did speak with Supervisor Henry. He listened to my tale and eventually agreed to credit my account for $79.96 and close the account to future charges. He was courteous and apologized for my long wait on hold. All in all, this endeavor took up too much of my time, but I guess I am lucky that I got off with having to pay only $4.99 since no one would credit my account for the S/H charges on the bottle that never reached me. I have learned a valuable lesson...pay attention to the small print!