First of all... why are you complaining? just take your money elsewhere.. and secondly... Its not their job to keep up with YOUR money!! its your job!!! and they hang up on members because you curse at them!! thats not poor service... thats YOU being ignorant!!! you are pathetic!! go balance your checkbook instead of filing little complaints that arent going any where... navy federal is the only bank that is open at all times to help their members who are over seas..they are a great company.. and members cant talk to the CEO hello!!! are you crazy?! do you not know how busy he is? NAVY FEDERAL IS THE LARGEST CREDIT UNION IN THE WORLD and they are a darn good one I must say! maybe next time.. when you have an issue.. dont take it out on the person on the other end of the line.. because its probably NOT THEIR FAULT!! you all cry like babies when you dont get your ways.