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December 12, 2007
Received DVDs after almost a month of delivery time
This is Hsieh Kai Hok. I received my Third Watch DVDS on wednesday, 12/12/07 at 2:16pm arizona time after almost a month of delivery time. The DVDS are in good condition. Because I want to update my previous complaints as early as I can I did not inspect all discs. However, the several random discs that I played looked good. They worth the money I spent. I have 21 discs with about 6 episodes each and looked like I have all my episodes. Because of the 5 situations cited on Yahoo questions and the fact that I did not receive my order for about a month that I filed my first complaint. I honestly don't know whether I would have receive my discs had I not file the complaint. Under the academic system I would give the quality of the video a B+ and the service and delivery time a F (which is the reason why I thought this company was bogus). Case closed. Merry christmas and happy new year.
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December 10, 2007
Fraud & cheating!
Well, guess what! It happened me too... I purchased 3 items over 80 dollars for dvds on November 3rd. Today is December 10th, and have not received any items. I emailed them well over a month, and they told me the same story - "We shipped via USPS - but had problems now we are shipping through UPS - you'll get your tracking number when it is shipped" well, it's been over 2 weeks since they "shipped through UPS" and yet I have NO tracking number. So I called their 1-888-603-NAXP number, I get a bogus menu to punch 2 for Customer Service, and all I get "No is here to take your call" Yeah, they're out having a party on our money. So I called my Credit Union this morning, and reported as fraud - YES NAXPMEDIA IS FRAUD in my books - they took my money, and I received NO items - so I'm being reimbursed my 80 some dollars. I kept all my emails correspondence with NAXP in case I have to show something that I tried to get answers in why I haven't received my items. And if they blame USPS for losing our items, and USPS says they have no record of mailing these items, then it's a federal crime!!!
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