I paid off my debt to a collection agency by way of check by phone. The collection agency in turn bill my bank account for the fees that they felt like billing for. The bank said they cannot issue a refund due to the fact that I gave out my account number over the phone.

I will never pay for anything again with a check by phone.

I received a letter from the NCO guys saying that Memorial Hermann hospital had forwarded our account to them for collection. I paid the amount and settled the account and it has been more than 2 months now, i am calling them everyday for a receipt... or an invoice.. or a settlement letter or something which explicitly states the amount of the settlement. I've told them every time that my insurance company needs this letter for reimbursement purposes, but still no use. Every time i call, i am put on hold.. or i have to leave a message which nobody returns.. or i keep getting transferred here and there with nobody really helping me.

EVEN WORSE, the hospital still does not show this account as settled. I keep getting letters from the hospital that it still shows a balance. I am still not sure how that could happen inspite of having settled the account.

I am trying to find out if i can legally sue them for malpractice.

Thanks to complaintsboard.com for providing me a place to vent my frustration and also helping warn others!