Do not buy this product, Nero 9 is a waste of money, when I had an issue with the download and it did not work with Window Vista, I requested my money back, I first called there sales Number they told me that they don’t give refunds, but in the terms and agreement it says 14days no questions asked... When I mentioned this they said they only gave refunds if there was a technical issue... Then pointed me to their pay by the minute technical support line... I emailed my issue as asked on their web site, and gave screen shots of the issue asking for refund, again they said they don’t give refunds... By doing research online I found sever people going thru the same thing all had to go to the BBB(better business bureau) Which I did as well and got my refund in 3 days after... So 2 part re-cap, 1st - don’t buy this product, 2nd - you have and are trying to go thru the steps for a refund, start the revocation process form the terms and agreement and contact the BBB and put a complaint to add to the many others... I hope this helps someone like the blog I found helped me...