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December 7, 2007
Paid for but no product!
I ordered this product on line. After they took my credit card number everything dissapeared. I don't have a log in name or a password or a reciept, or any access to the site. They say they have no record of my email. I have only the web site I don't know the address of the company. This supposidly was a highly reccomended product according to http://consumer-guide.to/Public.Records/Yahoo/. Now what? There is a first time for everything and this is the first time I was ever scammed. Luckly the credit card doesn't have much of an allowable balance and the bank it's through knows me so I won't have to pay for any charges not mine. I was hoping this product would help keep me safer not rip me off.
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September 18, 2007
Extra rude customer service, troubles using site
Net Detective
www.netdetective.com
I signed up for Net Detective and can rarely get on the site. I was established to use www.standard.netdetective.net. I have trouble every time I try to use the site I paid for. Then, I have to call customer service. you don't have an 800 number, so I have to pay for the call. The, I get the rudest people on earth to try to get help from. I had to call three times today. Your CUSTOMER SERVICE? representatives are rude, don't know what they are saying and hung-up in my face. I called back and asked for a supervisor and she was EXTRA RUDE. You need a different set of people to serve on your customer service. You don't know who they are and they don't care about CUSTOMER SERVICE!
ALL I WANT IOS TO BE ABLE TO LOG ONTO THE SITE I PAID FOR AND FOR MY USERNAME AND PASSWORD TO WORK. I SHOULD NOT HAVE TO MAKE 2 OR 3 LONG DISTANCE CALLS EVERY TIME I WANT TO USE THE SITE. THIS IS RIDICULOUS. GET SOME REASONABLY INTELLIGENT PEOPLE WHO KNOW HOW TO HANDLE PROBLEMS. AFTER ALL, YOU DO CALL IT CUSTOMER SERVICE.
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