Net Zero has been deducting $14.95 from my account monthly. I called several times to cancel. They have no confirmation of who signed up for the service and would not cancel the account. They instructed me to file a fraud alert with my bank to get my credit back and cancel the account.

Terrible service - Not a reputable firm - Am pursuing legal action for a full refund.

I called netzero to set up a dial up month to month service. I checked my billing status and found that netzero had signed me up for hi speed and a 12 month plan. I was also told I would be charged $25 dollars for cancellation. I have repeated their mistake numerous time. Netzero said I authorized this plan. I did not and never would. Netzero is ripping me off. I move often and have a very limited budget. During the conversation with the rep for netzero I repeated all the specifics at least twice. Month to month was agreed to. I used their service about a year ago with the same plan and never had a problem. I am mad and this company is unethical.