My only real complaint with Netflix is the availability of some new releases and during Christmas I was unable to get the movies I wanted due to "Long wait" times. I have been a Netflix member on and off for the past 5 years. I have only had 2 DVDs to come to me in the mail that were damaged and had to be sent back in that 5-year time period. The distribution center where my movies are returned is in a city 30 minutes from where I have so I have no real problems getting movies returned or received in a timely manner. If I send one back on a Monday, then by Wednesday I have another DVD in the mail. So it is only like a 1-day lay over until I get a new movie. As I said my only real complaint is Netflix not stocking enough videos during holiday seasons and for new releases. That can get rather frustrating. On a scale of 1-10 with 10 being the best, 1 the worst. I would have to give them an 8 overall.