Netflix has lost all interest in customer service. They are increasing their rental rates for monthly service(for me, $3.00 per month)at the same time they are unable to acquire new releases on their release dates. For example, Inception was available for sale on December 7th and available for rental from Blockbuster the same day. Netflix will not rent it until January 4th. Yesterday, December 20, I noticed that they were shipping me 3 DVDs that were far down in my queue. The DVDs I wanted which were numbers 1, 2, 3, were not. I spoke with a customer service representative named Ebony who apologized and stated she would have those three DVDs shipped to me on Tuesday, the 21st. They are not being shipped. When I called to ask why, I was told that they were on wait lists and would ship as soon as possible. The representative I spoke with today wanted to know Ebony's FULL NAME which seems to be some kind of excuse. Keith K Johnson, the rep I spoke with today, seemed to think it amusing that I would be angry about not getting what I expected. I have rented from Netflix for over 6 years and this is a continuation of bad experiences with them over the past 2 years. I could rent from Blockbuster, but they don't carry the indie and foreign films I like.

Have been charged for netflix on my debit card and now there is a charge on my credit card and did not order from netflix.

A monthly charge appeared on my MasterCard account without any approval from me. I have never signed up for their services.

Most of the DVDs I order from Netflix are unplayable. They are damaged and glitchy. Part of the way through watching the movies, they mess up and I have to send them back. This ruins the movie experience, especially when you watch almost the whole thing, then it messes up during the ending. I notify them of the damaged ones, but It keeps happening. Once, I sent a movie back with a request to receive another one of the same title and the 2nd one was damaged too. I wish they had a better screening process. The way the site is set up, there is no way to send a hand-typed message to ask them about it. I really like the price for the service, prompt deliveries, variety of selections and the instant movies; however their practice of sending so many damaged movies is unacceptable.

My generous brother gave me a one year subscription to Netflix at Christmas last year (for the second time). In early February, I tried to activate the gift account, but didn't know how. So, I called them and the young man told me what I needed to do - find the gift card and use the code on that card. OK ! I found the card and went through the process of re-activating the account. In the meantime, Netflix started to bill my credit card monthly (for 3 months) before the re-activation started - 3 months later. I went through my credit card company and tried to get it rectified - to no avail. I have never sent for one of their movies and I never will. I also informed my brother to stop giving me gift subscripeions to NETFLIX. What a shoddy way to treat a customer - AND, they really don't speak fluent English. Fooey - a genuine ripoff (creative bookkeeping.) Will