Horrible Customer Service. This California company hides behind outsourced front people. Cheap Products! Wireless Router would not work and I could not connect to my internet wirelessly. Called Tech Support (Case Number 14237026). On hold for 14 minutes. Representative was rude and it took over two (2) hours. By the end of it all I still could not connect wirelessly and the Tech Support representative had managed to guide me through a process that managed to disable my Comcast Internet service coming into the house. So I was left without any internet service (not just wireless) and a rude Indian guys accusing that I never had Internet service to begin with despite having me visit NETGEAR.com with him on the phone about 1 hours earlier. I now have to schedule an appointment to have a cable service Tech come back out to my house because of NETGEAR. By the way, this was my 5th call to NETGEAR in the last 4 days. They were supposed to have someone call me back on 2 different occasions but it has never happened.