I attempted to contact Netgear in regards to a problem with my N series router. I wanted to set the ports for incoming and outgoing traffic. First I get a person (from INdia from the sounds of their voice) that asks me what my problem is. I tell them I can't see anything on my Netgear page for managing the router. For the most poart all I could understand was "Your warranty has expired but if you would like to waste more money we will transfer you."(add lib) The reason for the call ios that my screen to manage is blank. They told me finally to download a firmware update but then rushed me off the phone because I wasn't wasteing anymore monet with their companyO NOT BUY NETGEAR they don't have a clue.