After cancelling my service with Netzero, they still charged my checking account for service I no longer had. The customer service representative said that I still had Virus protection with them. I told her clearly that the service was bad and I didn't want ANYTHING from them AT ALL. She still acted like she didn't understand and then I put my husband on the phone and he let her have it so that she admitted that I would NOT be charged for anything else and that the account was CLOSED. Netzero is a rip off and should be forced out of business.