I ordered a CD of Sarah Brighton Live in Vienna from Amazon on 9/6/09. I received a DVD instead from New World Brokers. I e-mailed a complaint to Amazon who then directed me to New World Brokers on 9/15/09. I immediately got a response from them saying Kindly return the DVD to: New World Brokers -- Ivan Martirena, 10459 S. Maplewood Ave., Chicago, Il 60655. The assured me they would ship me the CD free of charge immediately after I inform them of the return. So I sent them the DVD around September 20th, and got a reply on 9/26 saying Thank you for returning the DVD Live in Vienna to our off ice in Chicago. We'll ship to you the CD and we'll inform you when it goes out. (cc to [email protected] and [email protected].) It is now 10/24 and I have heard nothing although I have e-mailed them twice. I am out the money, and the return shipping. It is very annoying and time consuming to try to track down and get an answer from someone! Gay Grumhaus