I got double-billed for the New York Times for months after I moved, even though I had called to cancel delivery at my old address. When I discovered this only by logging onto my account online, I learned that they owe me $175. I called immediately and was told I'd be refunded within a month. This was in September. It's now a week from February and I still have had to call 20 times, literally, to be told time and time again that oops, they lost the record (three times), or "it's being processed, call next week." Needless to say, this is INFURIATING. I can't afford to give them $175 more than I owe, and at this point, I'm not sure I would if I could.