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NewEgg

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NewEgg Reviews

August 16, 2008
Double Billing for Shipping
BEWARE deceptive online ordering from NewEgg.com. If you order multiple items, NewEgg will split your order if items are from different warehouses and charge YOU double or more for Shipping.

The online checkout process provides a quote on shipping based on your address zip code for all items ordered. However, you get a confirmation page AFTER you submit the order that splits the items into separate orders and charges for each shipped item. In my case, the second item went from $6.99 for 3 day shipping to $9.39.

When I complained I was offered a credit on a future purchase and refused a refund of the current duplicate charge.

When I asked to cancel the order, I was denied since they already charged my credit card... even though they hadn't processed the order for shipping!

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