Newport News
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Category: Services
Contact Information
United States
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Newport News Reviews
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October 9, 2008
Bad service
I place an order with Newport News on 8/28/08, my order came up to 171.95. I use promotional codes that took off 20%, free shipping and deferred payment. When I received my confirmation email it showed the 20% deduction, free shipping and deferment with a balance of 137.95. I was to receive a second email when my items shipped; I never did so I checked the order (09-02-08) and nothing was in their system however they charged my Newport News Credit card 171.95. I called and spoke with a rude and hostile Customer Service Rep that states that my code for 505 was invalid and my confirmation emails state that the amount to be charged was in red �an estimate email� she states. My email doesn't state this nor is there anything indicating that codes have to be verified and that this is an estimated email.
I asked to speak to a supervisor and she said none were available. I ask her could I send her the email and she said that I could just return the items. As I responded to her of why my card was charged, why wasn't I called and told my card would be charged a different amount she said they don't do that anymore. When I tried to explain to her that I was given no option here this is wrong she hung up on me. I went to the BBB (BBB Accreditation: This company is not a BBB Accredited business). Which investigated and agreed with the company and closed the case? Per Michael Pettipas, Office of the President he states, The order ACKNOWLEDGEMENT e-mail you receive is merely a mirror of the information which you have entered. Your second e-mail is received in 24-48 hours and is final CONFIRMATION of your charge and shipping information.
I never received an order acknowledgement email or a shipping email on the confirmation email showing all codes accepted which were all three. My question to him was why you dont update your software to reject codes from third party sites or codes you just dont except to save the consumer this deceptive sales practice and loss of loyal customer, no response and case closed.
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July 24, 2008
No immediate order Confirmation
When I order from Newport News, I get no order confirmation email with the information of the items I have just ordered from Newport News. Again, I know I can and do visit my Newport News Cust #, but the information is sparse at best and Newport News provides this information and according to one of the Newport News Customer Service Reps at least is complete as it stands. Well, BooYou Newport News!
I find that without immediate confirmation of my Newport News order that there is a major problem with knowing what I actually have just ordered and will be shipped from Newport News! It could be days and even a week and a half before I get the invoice from Newport News listing the items I will be charged for and shipped and not shipped from Newport News. The item #'s I listed on my Newport News online order inquiry page don't work on the search box on your Newport News site, because they, Newport News only give 5 of the seven letters/numbers that I need to look up the item that I have ordered on their- Newport News - website. I find that even with the pathetic descriptions offered on my order inquiry that Newport News gives, I can't access those Newport News items on my online Cust# order inquiry from Newport News website. I can't locate the items I originally ordered from Newport News or are backordered from Newport News. There is no picture of the item and the Newport News item #s are so close numerically to each other that it is anyone's guess whether it was an open toed pump or closed toed pump (as an example) that Newport News is shipping. How frustrating is that??? I have reordered items from Newport News because they (Newport News) are not clear on what has been backordered. Where are the pictures of what you have ordered from Newport News? They should be linked to the actual item # shouldn't they? How could Newport News CS Reps even know that either? I don't think they do! It probably, cant be considered the Newport News CS Reps faults, or maybe they, the Newport News Reps may be a bit snippy with the Newport News customers who question the Newport News order system they work for. Since Newport News provides no immediate confirmation of my Newport News order by email, I have no idea what Newport News will charge for or even what I will receive from Newport News. The description of ordered items as well as invoice confirmation are just missing on the Newport News website that is accessed from the customer number. Even on the the Newport News online or emailed invoice received is pathetic at best and still is not searchable on their, Newport News website. Besides all this, you get no invoice until shipment from Newport News is sent! That is okay, if an online Newport News confirmation of order has been sent, but it hasn't been. Beware of that folks, to order or not, that is the question. I think we may all want to save any picture of anything we order from Newport News on our pcs at the time of ordering and then we will have a clue without also having to purchase one of them (a clue) from Newport News.
After my experience with the lady from Newport News customer service ( see time and date below) I feel the need to get in contact with a customer service site who can put this experience with Newport News out there. That is why I am here! I so support the ability to speak my word when it comes to online websites, such as Newport News who purport to be customer worthy and then defend their ineptness and blame it on the Newport News customer.
I spoke to someone at Newport News today who claimed to be upper echelon. I asked to speak to someone who was in charge of her, but she said she was the top dog.
This was today 6-11-08 just after 1:00 MDT at my Customer # 7243817280 phone #. According to her, she was the top of the pyramid, and her name wasn't Geralynn, or Madonna, she said there was no one to let me speak with. (I cannot badmouth all CS Reps, as Rebecca from 6-8-08 was awesome with me trying to fix the mess that Newport News broken system had caused me.) I have shopped you 10 years in the past by catalog, but Newport News is not Ã���Ã��Ã�¢Ã��Ã�¯Ã��Ã�¿Ã��Ã�½Ã��Ã�¯Ã��Ã�¿Ã��Ã�½web-worthyÃ���Ã��Ã�¢Ã��Ã�¯Ã��Ã�¿Ã��Ã�½Ã��Ã�¯Ã��Ã�¿Ã��Ã�½ yet for consumers by any means. I regret my dealings with some of the people there at Newport News! I can only hope that the items I need to return to Newport News will be credited in a reasonable amount of time to my Newport News credit account or personal credit card. If Newport News cannot, possibly another Newport News online commentary may be necessary for the potential customer to peruse. Get your site together Newport News, and fix the bad Newport News CS Reps. Please!
Ms. Geralynn Madonna should order under a different name from Newport News and wait on and check on her order. She, Geralynn Madonna should attempt this and then search the item numbers online she, Ms Geralynn Madonna, CEO of Spiegel and Newport News would certainly also find that her company Newport News system at Newport News Online is broken, very broken. This Newport News Online site is a traincrash that has happened and the consumers that shop Newport News Online are the victims! New Webmaster needed, please apply.
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July 1, 2008
Billing and re occurring charge
I ordered from Newport News in April of 2008 with the intent to have a deferred billing promotion that was ongoing for no charge on your card until july 2008. So when I originally placed this order I did not read or see in fine print so the company claims misleading verbiage used to pursue customers to thinking something different however when I ordered and used the deferred billing code 7449? I think that was it my charge did not show on my card the next couple of days so I thought okay good. So a couple days go by and I notice that I have a hold on my card and this caused me to get an overdraft fee of $35.00 cause I did not have the full available credit cause I am thinking well they might just authorize card to see if it's valid and open card. Cause no where does it say when you enter code or anything that we authorize amount. However 4/10? these dates are APX? I called and spoke with a rep that told me that if I used a bank card then it would not allow me to do a deferred billing and they would cancel my order and call me to get another card but they would not charge my card which then later I was advised from another customer rep that Newport news places a hold on the amount of purchase and then bank releases it days later. Which did happen but it was very misleading So after speaking with the rep I was very upset and decided to cancel my order they told me they could not do that cause it had already been shipped. They were quick to ship out and take money but the return took over 7 weeks. The clothes came to me in a plastic bag that looked trashed that they charge me $15.00 for shipping so I am thinking they could have at least put in box for that amount compared to all the big department stores online that offer free shipping ETC. Fast forward to return issue on the website it states "Please Allow 15 Days. It takes approximately 15 days for us to receive and process your return. We'll credit or refund the price of the merchandise including any taxes you were charged (excluding shipping and handling), less the cost of the UPS return charge, when you choose this option. Allow two billing cycles for your credit to appear on your credit card statement... Okay so with that said it took 6 1/2 wks for return to show and so when I called again and spoke to rep final time David was his name to make sure everything was okay. It seemed like everything was alright. I did get an email conformation stating returned had been processed and all. Then today 7/1/2008 I have a charge on my card for $107.94 which I do not have 107.94 in my account so another $35.00 charge for overdraft fee. I bank with Key bank and it is a Mastercard I used. So why would they charge my card for items that were returned and keep my information in system to authorize charges I did not consent too. So in all these has cosed me $199.88 and out of the only clothing item I did purchase was cheaper then originally shipping $14.00 for leggings. I am disgusted with this company and will never recommend them to anyone or use them ever again. Billing has been an issue with this company since my purchase. The hassle and time I've been dealing with talking to reps, managers, billing account specialist and no resolution arrg hate them.
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May 16, 2008
Terrible customer service!
Newport News sent me the wrong item and what I did receive was in a mangled package, broken. The return shipping label was destroyed and not of use. They had already received payment through my credit card company. Instead of expediting shipment of the correct item ordered, I was told that I had to wait 7-10 days to receive another return shipping label in the mail. (What? - via Alaska???). Once they received the incorrect item, ONLY THEN would they send what I had actually ordered. If I wanted my item quicker, then they said that they would have to double-bill me for it and credit me later. I called my credit card company and filed a dispute. Newport News is not a customer friendly company - BEWARE. They screw -up but do not even try to appease the customer.
Also, they have used my phone number to call me at home to make sales. My phone number is on my state's "do not call" list to stop annoying consumer phone calls. Evidently Newport News does not check. I am reporting them for this invasion of my privacy, too.
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April 22, 2008
Charges for returning items
I ordered for the first time from Newport News in late February. I ordered my "normal size" with every other mail order house. All but the leggings were WAAAAY too small and after I measured myself I'd have to take a size 12 instead of size 4...While I do not care about my size in any item if the item fits, these were way off. So I returned them. Finally, they say the refund MINUS shipping charges supposedly are credited but it will take another week. NO OHTER mail order company charges you for shipping too small items wkith tags still on back! PLUS they clutter my e-mail with 3x per day e-mails.
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December 3, 2007
credit card charges
I had a charge of $14.95 that i could not figure out what it was from. It did not list a name but a phone number. When i typed it in google i found out other people on here had this problem as well from this phone number. i found out it was from NEWPORT NEWS, a womens clothing company. I had ordered a dress from there over a month ago and they asked if i wanted free catalogs so i agreed. never once did the person i spoke to say there were charges. whats strange is when i purchased the dress it came up on my statement as new port news. but the catalogs did not and were a phone number. that is because it is their shady way of stealing peoples money. although 14.95 is not alot it is to a college student like myself. what is worse is that if i would of let it slip they would of continued billing me each month. do not order from this company!
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October 10, 2007
Scam and cheating!
I called into customer service after a shipping charge that was more than the product I ordered. The agent told me since it was the first time I ordered she would give me a one time free shipping. I have now been charged 12.95 a month for several months on my bank account, from some marketing company that works with them called encore marketing. I never agreed to a service that hey are offered for discounts. WHAT A RIPOFF. I would never suggest to make any purchase from newport news. What might look like a pretty good deal is not. They will always find ways to con you for more money!
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