Same as above. I ordered a Helmet on 7/3/07, supposedly a 4 week delay. I received the helemt sized incorrectly on 8/23, (2 days after finally receiving it) for exchange. According to the website it is still being processed. My emails have gone unanswered and the last one I sent directly to gabby@nexlsports came back as unknown. The phone number has been disconnected. I found another phone number on the internet but that's been disconnected too. I found 2 addresses for the company, 1 in California the other in Oregon, and have sent letters to both hoping for a resolution. I paid $184 for this helmet and as of March 31, 2008 I'm still waiting. BIG DISAPPOINTMENT!!