I am in the same situation! Except, I do have a contact number and an e-mail. I was on vacation when the boots arrived and they were sitting at the post office for over a week. Trying to avoid the boots being shipped back to her, she contacted me several times via e-mail and by phone to pick up the boots at the post office. This is the contact info: Phone 415 992-5366 and e-mail: [email protected]. I have also filed a complaint with PayPal and I suggest you do the same. The agent there told me that if enough people filed a complaint, there would definitely have someone looking into the situation.I have also contacted the credit card company who I used to make the payment. I am hoping that that they can launch an investigation under the fraud coverage. These people are ridiculous!!! I e-mailed them regarding the issue and got a very short response stating that they were sorry to hear about my dissatisfaction, but that they did not sell unauthentic merchandise. That was it! no offers or attempts to resolve the matter! I am outraged and will do whatever it takes to get to the bottom of this and get my money back! Please e-mail me if any of you are able to find additional info! Thanks!