I have a famly plan with 4 phones and always chose Nokia for their durability for the past 7 years(at least 25 nokia phone over those years). I ran into an issue w/ a brand new phone, and sent it into Nokia to have looked at. They sent it back to me stating it was scrap. Took it to a local repar guy, and it was a simple fix. No problem. I'm very upset with the support I received from the supervisor Oscar afterwards though. He was very rude, and spoke down to me calling me a liar. I was very peaceful with him during the entire conversation. I requested to have another supervisor contact me, and he said they would within 48 hours. 2 weeks later, nothing. I attempted to contact a supervisor, but get disconnected mysteriously after waiting 10 minutes. Very dissapointed. Just venting...Andrea