NOKIA CARE GATEWAY

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Category: Electronics

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South Africa

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NOKIA CARE GATEWAY Reviews

Not again an again May 22, 2011

Switch or Stolen cellphone

Cellphone required a software repair on Job no.31347 .The phone (unit) was switched with a cellphone (unit)belonging to another customer, but the person who made the switch did not ensure all the information of his customer had been removed. Also he/she was unable to change the IMEI number on the Job Order forms. When the cell(unit) was handed-in for repairs the IMEI NO. 35939-00030-06121, AFTER PAY R650, 00 for repairs the nokia 6131 issued & had a new IMEI NO.35225-70142-25726. Also noted an item attached to the phone had re-attached to the strangers cellphone(unit).

MAGIE January 7, 2009

DISGUSTING SERVICE

I have booked my NOKIA 6620C in shortly after it was purchased/delivered by MTN. MTN did not offer help & sent me directly to Nokia Care Gateway. The staff are incompetent & cannot answer questions --- or trcak a repair.
Phone booked in Oct '08 & to date I'm am without a phone.
The service is disgusting as Nicole from The Gateway branch threatened to have me removed from the strore. They tried to get me to take a refurbished phone & insisted that his is my phone --- certainly did not match my imei no. All they do is lie & continue to lie. I got hold of Larissa in Jhb. Wasted alot of time here to. No sealed commercial pack couried dircetly to me. Don't want to deal with them anymore--- suffered enough humiliation.