Sir,
My Nokia N76 set was having some problem. I showed it to my Nearest Nokia Care centre at Govind Nagar, Kanpur on 03-02-2010. After inspecting my set, Engineer told that Flex is Faulty whose cost is Rs. 720/-requires replacement & Rs. 300/- for other parts & services will be charged.
He gave me total estimate of Rs. 1020/(One Thousands & Twenty)- Vide Service Job Sheet Sl No. 12628/ Job Sheet No. 345504886/100204/12 dated 3-2-2010 at 06:20 P.M. . Nokia Care centre then taken Rs. 100/- as advance vide receipt No.4292 dated 03-02-2010, Job Sheet No 12628. They informed me by SMS on 05-02-2010 at 12:18:53 PM by their mobile having no 9793103838 that " Yr set is not repaired yet, as repair estimate is Rs. 800. Pl. approve the estimate, upto 6:30 PM-Nokia Care". I called back the centre & enquired about it around 12:30 P.M. They replied the same and I given him the consent for repairing. Today at about 11:00 AM when I reached the Nokia Care centre, they say that it will cost Rs. 8000/- (Eight Thousands) for repairing. Also they are not ready to return my Rs. 100/- which I had deposited for advance. I am suffering a lot. It seems They are defaming the NOKIA brand. Please do the urgent necessary action to avoid inconvenience casued to me.
Thanking You
K C Tripathi
124/73, E Block, Govind Nagar, Kanpur
9044862771