This is the 4th time I have submitted my phone to Nokia Care for same problem but every time the phone is returned and said to be repaired.
1st repair- submitted on 07-07-09 service job sheet number 2895
2nd repair- submitted on 14-07-09 service job sheet number 143433527/090708/35
3rd repair- submitted on 14-07-09 service job sheet number 143433527/090714/56
4th repair- submitted on 24-07-09 service job sheet number 143433527/090724/49

Problem with the phone is- phone automatically turns off with a shake or mechanical movement to it more often if I touch the phone to my palm where the screen faces down it turns off (i.e. the upper portion of screen with NOKIA logo touching my hand).
The problem has been verified by the Nokia care centre manager. (Mr. Deepak)
Ace Communication, 151, 1st Floor, Kapil Vihar, Near Metro Pillar No :-353, Main Road Pitampura, New Delhi -110034
I requested nokia to refund me the money but they refused it. After so many repairs the phone is nothing but scrap.
I have all the documents and proofs of above mentioned points and the consequences I faced.

dear sir /madam

i have lost my mobile past 15 days .
Model : Nokia 3110C, Black 512MB
IMEI : 359343028873603.
ITEM : 002 J03.

PLEASE SEE THAT IT IS TRACEBLE BY ITS IMEI NUMBER. AND KINDLY INFORM AS EARLY AS POSSIBLE.

THANKS,
SANDEEP KHULE.

To
The Senior Manager,
Customer Care, Nokia,
C/O Telemobile,
Garima Grand, 1st Floor,
Dr. B. Baruah Road,
Guwahati-7

Dear Sir,

Sub:- Repairing of my mobile Hand set under warranty period


I have the honour to inform you that I had submitted my Mobile phone model N5610d for service under warranty period to Telemobile, Garima Grand, 1st Floor, Dr. B. Baruah Road, Guwahati-7 on 20.05.09. The Nokia Care centre kept my handset and given me a copy of service Jobsheet No. 2671 dated 20.05.09. On 22.05.09, the Nokia care centre contacted over phone stating that the handset could not be repaired in Guwahati and the set required to be repaired at Company. Accordingly, they sent the set to Company and stated that this would take another 20-25 days time to come back from company. After 30 days, I regularly contacted Nokia care over phone but every time they stated the set had not come back from company.

On 05.07.09, I personally went to Nokia care centre and asked about the status of my handset. At that time, one Shri Manish of Nokia Care told me that handset has returned by company without repairing and since his boss was out of station, he could not give me the exact status of the handset as whether this would be repaired or not and also stated that he would personally contact me on 07.07.09 when his boss would return. But nobody contacted me on 07.07.09. On 09.07.09, the Nokia Care centre contacted me over phone and told me to take back the set as it was returned back by the company. Now, I am fully dissatisfied with the services within the warranty period but sorry to say that the service which you provide to customers is really pathethic from a company which claims to be number one in Mobile phones. I am without phone for almost 2 months which is a basic need for life.

In view of above, I need to get my phone replaced or my amount with suitable interest rate and compensation; else I will file a complaint with Consumer Court under Consumer Protection Act of 1986. I seek compensation for the mental agony caused due to deficiency in services and inconvenience faced due to non-availability of my phone for almost two months.

Yours sincerely,


(SANTANU DEB)
House No. 68,
Tarunnagar
ABC, Guwahati-5

I got a message from Nokia U.K .that I won 100.000£ in the Nokia U.K. Promo. After reading the complaints and my other mobile message experiences, I am %100 sure, it is a scam. It wasted my time,
and filled me with empty hopes.

I have received an email dated 17/07/2009 that i have won the sum of (Five Hundred Thousand Pounds Sterling along with a Nokia N95). I have send my details to email: [email protected]. kindly make necessary actions to recover my price amount along with Nokia N95.

Regards,

R. Vinodh