this nokia promotion claiming i won is definitely a scam, from what i read on this website, this scam has been going on for a while and i would like to request that this fooling aroung should put an end to it and should these thiefs be caught and brought to justice. I'm writing on behalf of poor people who are actually ripped off by these con.

I am an extremely dissatisfied customer with the complaint id 475105366. I received a message from Vodafone on the 29th May 2008 regarding an offer of converting my prepaid connection to a Lifetime Incoming with a recharge of Rs.89 and that the account would be updated within 24hrs. I made the recharge on the same day to upgrade my connection (Transaction ID MH0872489291). Today is the 5th day and it has been more than 108 hrs my connection has not been upgraded and because my validity expired on the 30th May my incoming and outgoing calls have been restricted.

On Saturday I confirmed from your gallery that they were having a problem in the server so it would take 24hrs more, I still waited patiently. Yesterday ie 2nd June when I called up your Customer Care the executive named Sheetal Ghadi took my call and when I told her regarding the problem she put me on hold to find out why my account was not updated or at least that’ what she told me she was doing... but after more than 5 mins she came back and said she registered a complaint and that they would revert back to me by next day evening. When I told her that I wanted to speak to her supervisor she disconnected my call bluntly. In call duration of more than 9 mins your executive spk to me for not more than 2 mins. Still I kept patiently and went through your Irritating IVR which takes around 5 mins to get to a live person and I spoke to Jeetmal another executive who was suppose to transfer my call but even he disconnected my call. I still went through the torture of the IVR and got connected to Raj and when I told him I didn’t want to talk to him but his senior he again disconnected my call. This only makes me think either this is how happy you are helping your customers and that none of the executives on your floor know how to transfer the call or you guys just do it on purpose and think that we have all the time in the world to call you guys to remind you to do your job. Finally I got 4th time lucky and I got attended by Sudarshan who for no mistake of his had to listen to the music for his colleagues’ mistakes. He transferred my call to Roshita hopefully one of the supervisors on your floor, but of no use because she only took my alternate contact no and said she will update me regarding the progress of my complaint before 5pm today coz I had registered a complaint yesterday at 5, which I still haven’t received and nor has my account upgraded. I don’t understand one thing why do I need to register a complaint in the first place when you guys are anyways suppose to update it coz I paid for it. And how illogical of your executive to tell me that becoz I registered the complaint yesterday it will be done in next 24hrs which has still not been done and what about the 96hrs before my complaint that you wasted. You should have mentioned in the offer itself that I will have to call customer care to get it done I would have called the same day as I made the recharge. So ultimately I am on the same place my problems getting aggravating. Now when I call the Vodafone customer care I am again and again getting the same connecting menu which keeps coming back to the original menu thrice during the same call (and if I don’t disconnect would keep continuing) and doesn’t connect to a live person and this happened 5times today.

What do you guys expect from us??? Do you think we have all the time in the world to remind you to do your job properly and if you guys runs schemes and offers why don’t you give the customer what you promise to... and to my dismay now I cannot make a normal validity recharge coz my money that I paid for my last recharge will be overwritten or that’s what the Vodafone gallery people say.

Now my phone is not working and being a working person I cannot afford to keep my phone off for so long.

hai i m here to ask about the email adress using the nokia name
tell "Claims Department" <[email protected]> whether this e mail provided is really 4m nokia company
?????????
and a person named Mr Anderson .J. Maxwell who is saying that he is nokia cash officer from this email adress "Claims Department" <[email protected]> first a msg was sent to my mobile that u have won some prize in ongoing nokia uk promo
and said to report the claim on this email adress."Claims Department" <[email protected]>.
kindly tell by emailing that whether this information is in ur knowledge
and they are propogating that u have won the prize in 42nd anniversary of nokia promo uk??????????. and he have also sent the scanned passport of himself
please send me an email to tell the truth
i will b very thankful to u

"Claims Department" <[email protected]> is this a true nokia e mail adress.are thr e mails received from this e mail adress is valid or not?

I use a Nokia hands free headset (Nokia Boom Headset) for my Nokia N 70. I bought this device about 4 months back. Within 3 months of usage, the headset malfunctioned and no audio output could be received. I took the headset to Nokia Care, Royapettah, Chennai, Tamil Nadu, India and I was first told that this device did not have any warranty even though I was clearly informed that there was a 6 months warranty on the device on the date of purchase. After an argument the person agreed that there was a warranty of the device and filed a job sheet (on the 16th of April) promising me a solution within 20 days.

Within 20 days I went to the service canter and they told me to call them after 2 days sighting some excuse. I went after 2 days and they asked yet another 2 days. This cycle continued for the next 4 times that I went. Today is the 29th of April and I still don’t have a headset. The headset I purchased was 650 RS. If you calculate the time, petrol costs and energy that I have spent on following up with the care center, I guess the money will be twice that amount. Nokia should understand that we are customers of Nokia and not dogs on the street. I have a very busy job schedule and cannot waste my time following up on a 650 RS headset. I am very sorry to say, but I find the customer care of Nokia, the most pathetic, rubbish, insensitive care centre that I have ever had the misfortune to come across.

I assure you, Nokia sales are going to drop down this way. This is not only my complaint but complaint of many Nokia users, in my state and my country. Although I may obtain a new headset now, I assure you, I am not going to sit quietly. I will see what can be done at the highest level possible to take all these Nokia people to task, who seem to think the customers are puppets who can made to dance according to their tunes.

I find Nokia as the most rubbish care center I have ever encountered and I assure you, this will be the last Nokia product I ever purchase for myself or any family member and the same will be the advice I provide to all my friends.