I bought one Nokia N73 phone on Jan. 17, 2007 from Nokia’s Delhi dealer against bill with one year warranty. The IMEI number is 351851018783333. When the phone was not getting charged in May ‘07, I sent it to Nokia customer center (Brightpoint – job ID DL0388184). The customer center told the office boy that the phone is liquid damaged and the repair will be on charging basis, while the phone is still under warranty for one year till Jan./ ’08. I agreed on that also.

When I told them that the phone didn’t come in contact with any liquid, what they said was shocking that water can enter through moisture and without the owner’s knowledge. The same thing has been told by Nokia care center. The customer center returned the phone after one week saying that the phone can't be repaired. They gave this report in writing.

My first problem is on the above point:

1. The phone has to be used like a phone and it has to be strong enough to withstand the environment. You’ll appreciate that a customer who pays INR 21,000 for a phone will take utmost care of the phone. And if the things like this happen, please advise what the customer should do.

Now the bigger problem which is total cheating by Nokia:

2. Since Nokia service center said that the phone can’t be repaired, I took it to a Non Nokia service center. I got the phone repaired from NON NOKIA center and paid only Rs. 450.00 for a 30 minute service. There was a problem in charging. The service person clearly told that there was no water in the phone. The phone is working perfectly fine.

It was clearly misguiding by Nokia's service center people. This is cheating the customer and indulging in unfair trade practice. I think Nokia is deliberately doing this to increase their sales revenue in India.

I think I should go to consumer court to file a case against Nokia India.

Sanjay,
M : + 91 9810338283.

I am writing to you this complaint for your poor and disgusting service of your NOKIA care center at Panchkula (Haryana). Let me tell you some brief about my story, I purchased a nokia 3110 Classic model mobile set. after six days the set start giving problem. I submitted the mobile set to your service center at nokia care Panchkula. I have submit three times mobile, but with in days the mobile start giving same problem. I received a mobile set last time the mobile set condition is very bad and physical damage!!!

I purchased 3100 nokia mobile in Sept- 06 , after 13 months , i faced problem with this set , mobile was not receiving signals,I have given three times to Nokia service center DHANBAD,JHARKHAND , India,.but still is not working properly, Job sheet number is 672, but still they could not repairer my mobile, I received it after repairing work done , but after 1 day it is again with same defect , i do not what people at your service center have done . If this is the kind of services that I will get from the Nokia service center after buying a Nokia product then I do not really understand for whom shall I expect help from?

Phone self dialing series of 6 (666666666666) and making a funny noise during a phone conversation. How can i get rid this problem somebody help me.

I have purchased Nokia N-91 in October-2006 but unfortunately my handset faced a problem of poor outgoing and incoming voice quality in the month of may 2007 and was under warranty. I gave my handset for repair to Nokia care center at in April. They repaired my handset twice but still the same problem was there, then they sent my mobile to head office and in head office they repaired my handset twice but was unable to repair my handset and I received the same problem. Now they have sent my mobile for third time to head office and till now I have not received my mobile and your nokia care center i.e. AA electronics and customer care support i.e. 30303838 have not given me any information about my mobile and when I will receive it.