Nokia
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Category: Lifestyle
Contact Information
India
gmail.com
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Nokia Reviews
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July 31, 2007
Very poor service!
I am Manager HR with Oil and Natural Gas Corporation at Dehradun.
I purchased four sets of Nokia N73 M from one of your authorized dealer M/s Rajat Traders at Dehradun on 13.04.2007.
One of my cell phone developed a problem on 13.07.07. The joy stick of the set stopped working. I immediately handed over the set to Nokia Care Center where Mr. Joshi is the In charge. I was told to collect the set on 17.07.07. I collected the set on the same day but after couple of hours, the joy-stick again went bad. I again rushed back to Nokia Care Center on 17.07.2007 and registered the complaint. I was told that this is a serious problem and hence the set has to be sent to New Delhi for major repair. This time I was asked to collect the set after 15-20 days.
On 30.07.2007, I telephonically checked up the status of my Cell Phone and found out that the set has arrived from New Delhi. I collected the set on the same day only to find out that earlier problems are as it is without any improvement. In addition, some other problems also cropped in. I had no option but to contact Nokia Care Center again. To my surprise, Mr. Joshi, Incharge is asking again to leave the set with him and he will set it right. He further said that to rectify the joy-stick problem. some component has to be replaced, which is not readily available with him. He may have to send the set again to New Delhi. Therefore, he insisted to leave the set and collect after 20-25 days.
You may kindly appreciate the kind and quality of service being provided by Nokia Care Centre and also the trouble and inconvenience caused to me since 13.07.2007. Now when the set has already been repaired by Nokia Care Center, Dehradun as well as New Delhi and still the problem has not been sorted out, it is quite logical to ask me to leave the set for repair. Moreover, new problems have appeared in the set, which have definitely cropped in due to repair by Nokia Care Centre again and again.
Under the above circumstances, I have no option but to accept a new set in place of the set I have already handed over to Mr. Joshi today (31.07.2007) and I need to be compensated for the trouble and inconvenience caused by Nokia Care Center in the past.
If the justice is not in m y case, and I am not duly compensated for the loss and inconvenience suffered by me, I will have no option but to leave no stone unturned to get compensation along with money suit for the losses and deficiency in services either from Civil Court or from Consumer Court or the both. Besides, I will also ensure that all 3000 employees of ONGC at Dehradun and 30,000 employees of ONGC across the country never buy any Nokia product. I will post my experience with Nokia on all important consumer products sites on Internet and also in local and national newspapers!
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July 30, 2007
Poor product!
I have bought 6300 2 days back. I have been a long time Nokia user. Unfortunately, I am disappointed to see the battery life of this model. It doesn’t even last 1 day. My usage is not very high and I haven’t even used camera, bluetooth or even changed original factory settings. Still, since 2 consecutive days since I bought this model, it doesn’t even last 10 hours.
I have seen internet forums all are complaining about battery problem.
I don’t know what to do, can Nokia help? I am already regretting my decision of not going in for Motorola Rokr E6 and changing my mind last moment to buy 6300.
Regards,
Himanshu.
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July 29, 2007
Most sub-standard after sales service
My cell phone ( Model 2100) had small problem (switching off after working one minute). I made a complaint on 30 June 2007 at HCL Infosystems Limited, Venkat Plaza, Panjagutta, Hyderabad- vide Complaint No.410019068. The same was returned on 21 July 2007 without attending to my complaint. It seems, because of heavy rush, simply they have returned my cell phone, though it is working and had small complaint of switching off after working one minute. What is the problem at your service station ? I can observe from my cell phone they even not opened my cell phone and they say it is not repairable. If that is the case why it is working up to minute ?. How stupid service you people are having. Most substandard after sales service you have. If this is continued, your cell phone reputation will go within short time. Further I have observed from your service station that all most of the cell phones are returned without attending to. This is because of rush. I have two Nokia Phones at present. Now I will decided to switch over to other phones whom they give good service after sales. I once again say your service at Hyderabad is most substandard... and without opening the piece they say it is not repairable. My problem of cell phone -not working continuously. What is the purpose of keeping service station even they do not attend small problems. Most sub-standard service of Nokia at hyderabad. I will suggest my friends and others and also mobiles do not purchase Nokia.... The worst service providers.
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July 28, 2007
Poor service provided by nokia care
The nokia care centers in chandigarh are at there worst working... no one picks up the call of the customer... so the person is not sure if his job in done... and once u reach there u got to wait for at least an hour to get someone to attend you... and still one finds that his job is incomplete... i myself had made around 4 visits to the care center... but still no results... my thinking about nokia being the best cell phone company is completely demolished...
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July 28, 2007
Faulty phone!
I bought NOKIA 3125 CDMA. WIth in 6 months the phone book disappeared and phone sound became noisy. NOKIA service people say they do not have its software and would take one month to repair it.
This is the lousiest response I got from any service center.
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July 26, 2007
Poor service!
I am using 5300 mobile, I went to nokia care in eldams road Teynampet for virus cleaning, The mobile was in good working condition when i gave them. When i went back to collect it the staff who work there says that the mobile is locked up in the cupboard and you will get only tomorrow as the other staff has left home and when i went on the next day the staff said the mobile has to be given in main branch for the service, so i got a doubt and checked with nokia customer care. They said there is no nokia care in that area itself, so i asked them to give back the mobile when they gave me the mobile the mobile was not working.
People beware!!!
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July 26, 2007
Harassment by nokia!
Mobile phone 6600 given for repairs at G-26, South Extension, part -1, New Delhi, INDIA.
I had given my mobile phone for repairs on 10th july 07 and the target delivery date was 17th july 07, which was not honored. Awritten commitment was given tome for 21st july 07 evening, which also has not been honored. I was made to wait for hours by Mr Mahabir, but have not got my mobile. The phones are never answered and I really do not know how to retrieve my mobile. The price quoted to me for repairs was Rs 1250/-+taxes. When I questioned them, it came down to Rs750 /- and on further questioning them it came down to Rs 350/- . One wonders at their authenticity.
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July 25, 2007
No proper customer care cent!
There is no proper evaluation of the handset in the customer Care, they just want to escape the responsibility.
I had enough with nokia people, i will never in my life time go for nokia product again.
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July 25, 2007
MA mobiles IC gets screwed within 8 days after purchase
I had purcased NOKIA 5200 on the 5th of july... just after 8 days after purchase, ma mobile gets screwed... the service guy in guwahati says the IC is screwed... its in fact irritating when we trust BIG product names like NOKIA, N finally we find that we r cheated... i would like the concerned authorities or the people at nokia to replace a new phone... the IEMI number of ma mobile is 356300011874462...
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July 24, 2007
Poor quality product!
Hi, all. I am using Nokia N73. I try to upgrade my phone firmware 3.0704.1.0.1 to the latest version 4.0726.2.0.1. After upgrading done, it takes 10 secs to search for a contact in my address book whenever you do it by going to Contact or from Message to insert recipient in SMS.
There is no change in the number of contacts in my address book before I upgrade to the latest firmware. So I went down to Nokia service center at Wheel Lock Orchard Singapore.
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13 Days Just To Install Firmware
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I send my phone to Nokia center at Wheel Lock on July 6 (Friday). Tracking number is WHLA172261-001. Nokia personnel called me up on July 7 (Sat) to inform me that my phone will be sent to HQ.
On July 20 (Fri), I got back my phone with firmware 4.0727.2.2.1 installed. The menu was all change to my surprise. And when I press the right top button, it goes to Music player immediately. I check my phone, format it and install back all software and go to sleep.
On July 21 (Sat), the problem happened again. "It takes 10 secs to search for a contact in my address book whenever you do it by going to Contact or from
Message to insert recipient in SMS." I check forum and discovered that the firmware 4.0727.2.2.1 is belong to Nokia N73 Music Edition and not
Nokia N73 which supposed to be the version 4.0726.2.0.1.
I looked back at the report of what was done. It was basically not change of hardware, but I guess simply firmware upgrade and the worst part is that they upgrade the wrong firmware version for me without knowing it. 13 days just to install firmware!!! What a joke!
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PCB Board Change But Still Problems
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On the same day July 21 (Sat), I sent my phone to Nokia center and highlighted to them this problem. They said that they will try to get it done by July 24 (Tue). Tracking number is WHLA175495-001. Upon getting back my phone, the firmware was correctly installed which is the version 4.0726.2.0.1.
However, when I accessing my address book, same problem occurred with my current address book and number of contact...
"It takes 10 secs to search for a contact in my address book whenever you do it by going to Contact or from Message to insert recipient in SMS."
And I have to reduce the number of contact and its information attached to it. What a failure of this firmware. This is not supposed to happened! And she told me to accept it. Another problem is that whenever I on my hand phone, I have to key in the date and time!
I told the Nokia service lady that this is capacitor problem, not that after change the PCB change issue that resulted in that the capacitor need to be charged. As I encountered this before with my friend Nokia 6288, that Nokia change for me the capacitor. She said her engineer said so which I don't trust at all. When I asked her to give me a promise to write a black and white letter to prove that their engineer is correct, she told me it is not her policy. And when I asked for phone replacement, she said it is not their policy.
When I wake up, problem still exist. Every time I on my phone, I have to key in date and time.
So the moral of the phone,
1) Nokia service people never listen to customer.
2) They think they are right, but in fact they are wrong. (Firmware installed wrongly, date/time issue.)
3) Their engineer cannot make it.
Give up on Nokia poor service. Although their service center look nicer over the year, but their service and professionalism is not there.
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