From: Matt Groves
Sent: Wednesday, 26 May 2010 12:54 PM
To: 'Chatswood'
Subject: RE: LCD for a Nokia 6220 Classic

Dear ‘Nokia Care’,

This is now an open letter.

You said:

‘Sorry for the inconvenience.’

Excuse me? Although the person who responded to my email below may well feel contrite about the poor service this Nokia policy provides, and understandably feel the need to apologise, your apology is not accepted as it is a very blatant lie; ‘Nokia Care’ management are not sorry at all – they have deliberately created my inconvenience.

You said:

‘We are not authorised by Nokia to sell parts individually. If you would like the LCD replaced, you will need to have it repaired by one of our technicians.’

This is a narrow minded policy that will no doubt have aggravated customers before it aggravated me today.

Today I simply wanted a part from you. The part is easily replaced without a screwdriver. I can replace it in about a minute. Your organisation is refusing to provide this part, insisting that to acquire it from you I must spend money on one of your ‘technicians’ to install the part, and wait up to a day or more before I am able to use my phone again.

Your policy results in very poor service by you.

I have been told at your Chatswood ‘Nokia Care’ centre that:

‘All the mobile phone manufacturers do this’

What a lame excuse. Translation: ‘All our competitors provide poor service so, it’s resonable for us to do it.’ Or ‘You won’t get anything better from our competitors, so get used to it sucker.’

Given the simplicity of fitting this part, it is like being told at my shoe store that to acquire a new set of shoes identical to the old ones, I must spend money on one of their ‘technicians’ to put the shoes on my feet, and wait up to a day or more before I am able to walk normally again. Note that we are not applying any skill to the selection of the shoes here, we are just putting them on and tieing laces.

It is apparent to me that ‘Nokia Care’ is an oxymoron.

Every mobile phone I have owned since my 2110 in 1994 has been a Nokia. Seven of them? You could say I have been a loyal customer. Your management has foolishly inconvenienced this loyal customer for (hopefully) the last time.

My current 6220C has been my worst Nokia phone for reliability, with issues including
• intermittent reboot loops requiring removal of the battery to get the phone working again,
• the phone shutting itself off on receipt of calls several times each month,
• intermittent freezing during saving of video losing me precious recordings that can’t be replaced on many occasions I’ve used the video functionality,
to mention a few of the phone’s problems.

As part of the vocal minority, I’m doing you people a favour and letting you know my plans with regard to future purchases of Nokia products, and how I’ll be discussing my experiences of ‘Nokia Care’. As your marketing people will know, for every 1 in the vocal minority, there are 10 or 20 in the silent majority who feel the same way, but won’t tell you about it. Most dissatisfied customers will just walk away from you to your competitors, and you’ll never know why.

Your marketing people should also know it cost more to get a new client that hold an existing client. You’ve blown it with this now ex-customer.

Wise to forward this email to senior management. They need to understand the consequences of their poor service (=marketing) decisions.

I will purchase the part I need on this occasion on eBay from a reputable seller who will give me what I want for a small fraction of the cost of your ‘service’ (note the small ‘s’) and who will have it shipped to me within a few days. I will then tolerate my last Nokia phone for the remainder of my contract or I may chose to ditch it if the opportunity arises at my convenience.

I will share my experiences of ‘Nokia Care’ with people I care about whenever stories about poor customer service are being discussed, I will probably publish this email thread on various relevant blogs for the information of others, and I will be careful to purchase a brand other than Nokia for my next phone.

Regards,
Matt Groves

________________________________________
From: Chatswood [mailto:[email protected]]
Sent: Wednesday, 26 May 2010 9:05 AM
To: Matt Groves
Subject: RE: LCD for a Nokia 6220 Classic

Hi Matt,

We are not authorised by Nokia to sell parts individually. If you would like the LCD replaced, you will need to have it repaired by one of our technicians.
Sorry for the inconvenience.

Regards,
Customer Service Team

688 Pacific Hwy
Chatswood NSW 2067

Phone: (02) 9410 0122
Fax: (02) 9410 0260
E-mail: [email protected]
View your repairs online: www.nokia.com.au/repairstatus
Dealer Website: www.nokiacare.com.au/dealers

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________________________________________
From: Matt Groves
Sent: Tue 5/25/2010 6:04 PM
To: Chatswood
Subject: LCD for a Nokia 6220 Classic
Hi,

I need to purchase an LCD screen for a Nokia 6220 Classic. I do not need it installed for me, as the installation is easy (as you will know). I just need the part.

I would like to purchase this LCD screen from you early tomorrow afternoon when I will be driving through Chatswood. Please confirm (in the morning if you can) whether you have the screen in stock, and how much you can sell it to me for when I come by to pick it up.

Thank you,
Matt Groves

i m a citizen of pakistan i recieved this email..plz tell me is it true???or it is fake..reply me as early as possible.. here m attaching the copy of that email

CONGRATULATIONS!!! YOU ARE A LUCKY WINNER.Tuesday, May 18, 2010 4:42 PM
From: "NOKIA" <[email protected]>Add sender to ContactsTo: undisclosed-recipientsNokia Online Promotions,
Nokia Corporation
Keilalahdentie 2-4, FI-02150 Espoo
Post Address: P.O. Box 226,
FI-00045
Finland.


Dear Winner,

On behalf of the management and staff of Nokia Corporation-the organizers of the 2009 Nokia Online Regional Promotion, I wish to inform you that your email address has won you a cash price of US$300, 000 (Three Hundred Thousand United States Dollars. Attached to your cash price is a BMW 3 Series Saloon Car, an N95 Series 3G Nokia mobile phone, and your winning certificate.

CONGRATULATIONS!!!

Your email address produced the lucky numbers 21-34-10-12-5 which made you one of our winners in our ongoing promotion.

40 internet/email users emerged as winners.This promotion is the first of its kind and is in line with the commemorating event marking our 142nd anniversary.A large database of Email addresses are taken from websites, online directories, and search engines all over the world and are entered for the promotional draws. This is geared towards promoting the Nokia brand and also to encourage individuals of all class to use the internet network.

To process your claims, a claims officer has been assigned to you.She will take you through the process of redeeming your prizes. Please find below her contact information:


NAME OF CLAIM OFFICER: MR CARL FREEMAN
EMAIL ADDRESS: [email protected]

To enable a speedy processing of your claims, you are expected to provide the following information by email to your claims agent:


1.Full Name:
2.Contact Address:
3.Phone Number:
4.Sex:
5.Occupation:
6.Age:
7.Country of Residence:


Note: You are advised to contact ONLY your claims agent in all matters regarding your win. Do not respond to this email as it is only an automated notification to alert you of your winnings.

Should there by any change of your email address, please notify your claims agent immediately.

Once again, congratulations from us.


Sincerely,


Mr. Jerry Strickland.

Online Promotion Director.
Nokia Corporation.

Our Company have purchased A Nokia Mobile Set # 5800 D IMEI No 357988031394633 from Rajesh Telecoms on 04.10.09 with Invoice # 13716 / 138, Amount of Rs. 13500/. I am facing problem of (Mobile Hanging & Automatically Switch off) in this instrument. I have taken the extended warranty of this set from Dexter’s Digital Lab on 06-11-09 on the Payment of Rs.565/-.
I have sent it many times to Nokia Service Centre, (Dexter Lab, Rohini) They have formatted my Moble 4-5 times but the problem is not solved. Then they changed its display/Screen, but there was no result. Then they again formatted my Mobile but same problem occurs everytime. After this they have changed all the other remaining parts ( Excluding Screen/Display & all accessories ) and my IMEI number was also changed.

I have complaint to Nokia Service Centre several times but my problem is not solved till date. I am very sorry to say your service is very poor. There is some manufacturing defect in the Set or in the whole series of this Model. Now I don’t want this set from you, I want my money back. I am fed up of this exercise to send mobile Nokia Service Centre.

Finally I am not interested in going with this model so I request you to refund my money back.

Dear sir,

My mobile phone (Nokia- N72)has been stolen while I'm travelling in the Train in mumbai at Badlapur stn Can you please track the same? The IMEI no is 354533017060494 have logged the complain in Local police stn.(Kalyan Police Stn.) Please help me...

Dear Sir,
I write to acknowledge you about a sms message sent on my mobile phone number (231-065-148-20) on may 14, 2010 claiming that i have won for myself $200, 000 pound in the ongoing Nokia promo. I was asked to for claim contact 447031907791 or this website of yours. Please show me the way forward if this information is credible.

It's

Mallison Dennis