One day, an auto-renewal charge of $42.79 popped up in my bank account. I don't remember authorizing any kind of auto-renewal on my account when I purchased virus protection last year. I'd love for someone to explain how Norton jusitifes charging almost double the NEW PRODUCT PRICE for auto-renewal? I'm made their lives easier, certainly don't waste in their manufacturing process, and require virtually NO marketing effort (I ALREADY HAVE THE SOFTWARE!), yet they feel they can take further advantage of that situation by sneaking in an auto-renewal? I'm tempted to purchase an entirely different virus protection software because of this tactic, which will make my voice heard in a much more subtle and effective way.

Also, if you should call the toll-free number on your credit /debit card statement, I hope you have speaker phone and unlimited minutes. I waited over 30 minutes to speak to a CSR. I did arrange having the charge removed -- make sure you have your email address to which the renewal was associated, or the first six and last 4 of the credit card number, or you'll be calling back. It will be 36 hours before I find out if I get my money refunded, though the CSR said the refund is now in progress.