I am surprised that this type of fraud is common with Norton, i bought a computer with 100days free Norton antivirus which expired about 3days ago, i was asked to renew the subscription which i tried to do but my visa card was rejected after several trials. But today i was told that my card was charged $59.99 for product i did not succeed in perfecting. No receipt, no product key to download but was charged for nothing. This is a serious thing which is called daylight robbery. Pls help me to contact Norton to refund my money or to check this order and email me the product key to download. My card was charged for the order on the 5th of May, 2011. My email address is [email protected]. if they can check their orders, they will see who they are robbing. I will not have a good word ever for Norton if the product is not renewed or refund my money.