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October 30, 2008
UNAUTHORIZED ANNUAL FEES
NORTON CHARGED ANNUAL FEES FROM MY CREDIT CARD WITHOUT MY KNOWLEDGE. I DO NOT HAVE THEIR VIRUS PROTECTION ANY MORE AND DO NOT NEED IT.
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October 30, 2008
Norton Antivirus
This is a request not to renew my Norton Antivirus service. I have tried to phone your company to handle this but am always routed to a web site. I'm not complaining, but do need to cancel my service at both of my locations. I have moved and the computers are in storage for the forseeable future. Please contact me via email or a call to my cell phone so that I can conclude this transaction.
Above all DO NOT renew my service at this time. I will call when I want to reconnect to the internet.
By the way, I did try to access the web site that was included in your email advising me of the renewal, but all I can find there is how to connect to the service not how to disconnect or change it.
Thank you for you help in this matter.
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October 30, 2008
charged twice
I have left a message twice and no one has returned my calls. I have been charges twice for Norton. Once on my credit card on 7/27/08 for $52.49 (annual renewal) and again on 10/25/08 for $73.49 also says "renewal" What is going on???????
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October 30, 2008
Annual Renewal
I was very surprised and shocked to find a £50 Norton Annual Renewal Charge on my credit card bill. I never authorised this.
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October 20, 2008
Charge
Charged for Norton Annual Renewal and didnt authorize. Charged to Target card for $53.24. Want my Target card credited. Please cancel my renewal. Send me my cancellation number and credit my target card back. marlene eichten, Hutchinson, Mn.
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October 19, 2008
Non-delivery & double billing
On 9/25-26 I placed an order for Norton security software. On the 25th I canceld and order for a update of software before it could download. THEY CHARGED ME FOR IT ANYWAY!
On the 26th I placed an order for the full replacement of Norton software for my computer. It appeared to download, but I can not find it on my computer and there is no apparent change in Norton's operation on my computer.
I have tried 3 times to comunicate with Norton to no avail.
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September 27, 2008
renewal charge that I did not order
I found a renewal charge from Norton on my bank statement that I did not order ($63.29). I just renewed with Norton 4 months ago so this had nothing to do with my actual product.
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September 21, 2008
Poor Service
Do not buy Norton Anti-Virus from Symantic. It disables your ability to download from your operating system websites and when you try to get help & support - all of the routes are circular dead ends.
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September 13, 2008
Unauthorized payment
A payment was made to norton out of my credit card which was unauthorized by NORTON ANNUAL RENEWAL. What can be done about this?
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September 11, 2008
unauthorized charge of $54.49
This unauthorized charge appeared on my credit card. $54.49.
I do not have Norton on my computer.
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