On 11/9/08 I purchased a renewal for my Norton Internet Security Subscription for $69.98 charged on my credit card and I did not get the service. I would like to have a refund for the service I paid for, but did not receive and/or I need help setting it up. Every time I turn on my computer, I am asked to purchase the protection system again, when I paid or it already. Dennis Sperling 45 Buchanan St. Freeport, NY 11520 516-379-7612. Thank you.