Over 3 years ago I switched ISP to Qwest DSL. From that time forward I have had a new email address. I no longer needed my antivirus provided by Norton Symantics problem is...Norton Symantics continued to bill me for their antivirus which I NO LONGER USED. I did not know or was unaware that I was on auto renewal. Two years ago I contacted Capital One to complain about the charge from Norton. They removed it. Last year it happened again and Capital One closed my account and reissued me a new card and account number. Three weeks ago I was billed again by Norton Symantics on my new account and not only ONE CHARGE BUT DOUBLED CHARGED! I contacted Capital One and they sent in a dispute and yesterday by mail informed me that Norton contested BOTH charges. Now I have to send in a hard copy letter to Capital One to dispute it again. They need my Norton account and activation date... Ya right, after over 3 years I have that...Not! Norton Symantics bills through a bank and they can get your new account number and continue to charge you even for services you don't receive apparently. Norton claims to notify you via email for renewal... but if like me you have changed ISP, you DON"T RECEIVE IT! Be careful, Norton is under handed and gets away with ripping you off through this renewal system...and double charges too.