I attempted to order their Anti-virus software online. It did not download, but my credit card was billed for $55.83. I attempted the process a second time with the exact same results. I was promised that my credit card account would be credited for both amounts on 1/23/09 and it has still not happened. Very poor business practice. I will never again attempt to do business with this company. Ken Koenig 10131 Tillman Road Fort Wayne, In 46816