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June 2, 2008
overcharge
I ordered the 14 day free trial of Colon Cure and was charged $3.95 shipping charge on 5/13/08. I then noticed that exactly 14 days later on 5/27/08 I was charged $89.13. The problem? I hadn't even recieved my free trial bottle! My free trial bottle arrived on 5/30/08. I called the company and was able to get through fairly quick. The girl I talked to said that she could cancel my order, but the $89.13 was unrefundable. After about 15 minutes of disputing this with her she agreed that I would be refunded in 3 to 5 days. I hung up with her and called the company back to "get the status" of my account from another representative. The man I talked to had my cancellation order, but told me that I would have to send the product back in order to recieve my refund. I told him I had just received the trial bottle and I'm pretty sure (by the delay in receiving my first bottle) that the second bottle hadn't been shipped, so go ahead and refund my money. I told him that the girl I had spoken with earlier said I would be refunded within 3 to 5 days. His response to this, "She works in a call center in the Phillipenes, and is told to give that response." He then instructed me to call him back tomorrow, so he could determine whether or not the latest bottle had been shipped. What a joke! I have already contacted my bank to dispute the charge on my debit card, and I will now have to completely change my account number, so I will not have to worry about any more charges being deducted to my account! What a disaster of a company! I wish I would have done the research on them before hand.
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