I have encountered a very rude woman at nuvell as well. She has demanded payments from me after I have repeatedly told her that I recently lost my job and I am doing everything possible to get another one. I can't remember her name right now and personally I don't want to, but I can say she is at ext. 11004. She and others have called me two days due about 15 times a day and recently have called peers and people looking for me at numbers I don't even have. Picture that! I feel like I'm in a movie. Well I got a new job after a month of searching and awoke two days after Christmas to find my car being reported at 82 days past due. I tried to get two payments deferred two months ago due to my financial hardships and this same woman told me that I had to pay a hundred dollars to do so. Well I am all borrowed out at this point and I just didn't have a hundred dollars. Now I have to try to get my means of transportation back at an excess of 2,000 and try to climb out of the debt I've occurred in the past two months from one month of not working. Yet without my car I'm liable to lose my new job of a 45 minute commute. Thanks for working with me Nuvell! It was either stagnant or homeless. If you have a new loan with them I suggest you take off running or live a perfect life. If you have had one for a while I suppose you already know.