I just moved into a new apartment and when I got my first water bill I was floored. I had a 10 day billing cycle and they wanted to charge for a full month even though the contract I signed with the lease says that they are to prorate the first and last month. I have been unable to ever speak to a live person or to leave a voice message even during their regular business hours which I believe are inadequate since they are based in Florida but serve people all across the states. I have sent at least one email a day for over 2 weeks and have never received a response and the last 6 emails come back saying they are undeliverable even though I send the message through their website.

This is EXTREMELY bad business practices and is on the borderline of crookery. This company needs to be put out of business.