On Nov 15, 2008 I received an order confirmation via email for 20 each nylon door rollers for $65.90 including shipping. I sent and received a "live" chat message early December that my rollers were backordered and should be shipped to me about Dec 15th. The payment was deducted from my bank account since then. I have not received my product nor can I now locate anyone by phone nor email at Garage Door Parts, LLC.