I had a similar situation as the previous customer. They repeatedly returned clothes that appeared pressed but not cleaned. I sent them back for 're-do's' only to never see some of them again. 7 months ago I discontinued using them. I recieved a phone call from them last Saturday stating I had a white Theory blouse I needed to pick up. I told him I had been arguing with them over the loss of that blouse for ages. When I went on Tuesday they once again could not locate it! Avoid this place!!!