Ordered gift online for husband. I entered a "Bill to" address and a "ship to" address. Office Depot shipped the package to the bill to address via UPS. I contacted UPS and they verified that ONLY Office Depot has authority to change address once package is in transit. Office Depot REFUSES to do so. I've been on the phone, politely, for three days. I've even been hung up on by one of their support associates. They don't give names or ID #'s and they have miserable attitudes.

The following is from their corporate website:

"Customer Focus:

We fuel our customers' dreams by anticipating and listening to their needs and passionately delivering on our promises. Failure is not an option, as we promise to "wow" on recovery."