I was late on my Old Navy bill. The bank lady called me to remind me that my account was past due. She wanted me to pay with my checking account over the phone. I did not have my check book handy at work so I went to the website and paid the full amount. I told the lady sorry I forgot to pay for the month of April and that the full payment was just made for the full amount on the Old Navy's website. The lady raised her voice saying that it was better to make the payment over the phone since the payment will show faster. My point is that I have been a customer with them for years and yes this was my first oversight and skipped the april payment but the point is I did not deserve to be treated that way. I asked the lady over and over again what she was saying since her english was not so good and it seems like she got offended. I did not understand her. With the way the economy is right now I think companies like this should be treating better their customers specially those that have been loyal to them.