ondia dvd player not working

Sub : Trouble with 29” Oxygen TV.

Sir,

I have purchased ONIDA CTV -29” Oxygen Serial No.4002477, from Surya Electronics, Shop No. 5, Osia Market, Chikhali Road, Sambhaji Nagar, Chinchwad, Pune 19 on 12-09-2004, invoice no.8728 for Rs.23000/-. (Now shop shifted in Kasturi Plaza, on opposite side).

I prefered ONIDA as I normally prefer the good quality branded items. Now the “NEIGHBORS’ ENVY, OWNER’S PRIDE “, has become, “NEIGHBORS’ AMUSEMENT & OWNER’S i.e. MY HEAD ACHE”. Within warranty period it was repaired twice and twice thereafter. Once I spent about Rs.1600/- in Sep 2006. Last time in March 2007, after argument of providing bad services, with the Surya Electronics and the Service Centre at Chinchwad, I got the repairs free, when it was orally assured that “hereafter there would not be any Problem”. And just within 7 months in Oct 2007, TV stopped working. The complaint registered No.07100876380303 dated 8th Oct 2007. I insisted that “I can not pay regularly about Rs.1600/- every six month for keeping my TV in working condition.” The complaint is not yet attended.

I will not now prefer repairing my so called high brand Co. TV set, which I am sure is a Technically faulty piece, though it should have been replaced within the warranty period. Presently I am using my old 21” BPL TV purchased in April 1990, without a single repair till todate, keeping along side your faulty 29” non-working TV set. This position explains the quality of your Brand.

I insist that you should take back your faulty TV set as your moral responsibility and in good faith, replace it with non-faulty TV set. In any case I shall not get the TV repaired.

Thanking you, in anticipation,

Yours truly, most unsatisfied customer,

Amol R. Kulkarni

After lodging the complaint with the service centre. Response is very very bad. You never get a reply as to when the concerned service engineer will report. It appears that service will be done when they can attend to during their leisure time. If the persons are so busy attending to many service calls, then the products may not be upto the mark.

I have purchased an onida DVD when my brother bought an LG both were purchased at the same time. and both gave problems of CD/DVD getting stuck. Lg replaced my brothers DVD player with a new one when they seen that, they cannot repair the DVD. But Onida has no service reps who know what is going on and when they come to fix the DVD as well their techinicians are not equiped. and they say that, they will get back.

I shoud strongly suggest every one, that, do not go with ONIDA at least DVDs if any one reading this likes to know more about this could call me on Ph:-9866544821. I will be taking this to Consumer court soon, as i had invested my Hard earned money in a DVD that, wont play when i only use it in weekends.

Harry

My complaint Number with Onida is 07090446380858 it was during beginning of September, 07, I had been told the technician will come on Sunday as I work and nobody else is there at my home. And unfortunately the Sunday hasn't yet come yet. This second time I have same complaint with this company. Earlier a year ago I got frustrated and took the Directors Office Number from their website and spoke to the PA to the director. Now the Company has made a good improvement, they have removed the contact details to their all responsible offices. When asked to the Customer Service Cell they gave me telephone numbers of Kalyan Service Centre (3209470 & 2327060) and the Superior of the branch, only thing is not a single phone line is working and no mobiles been attended. And this is what Onida is. Hence I would like to appeal the customers of this company to visit the www.complaintboard.com site before going for any of their products. If anybody wants to contact me they can call me on my cell 9820961806 to get more details.