I ordered a spanish cd for the 14 day free trial, was charged $6.95 . I never recieved the product. In attempting to contact the company to cancel the order for a period of 17 days, starting on April 29, 2010 to May 15, 2010 I was unsuccessful. At 0605 am on May 15, 2010 I was finally able to make contact. They proceeded to deny my refund until I made an inquiry to my local USPS to track the item. My local USPS shows a delivery date of April 26, 2010 at 11:24 am. The package at that point may have been misdelivered or removed from my mailbox by someone other than myself. On May 14, 2010 they debited my bank account for the amount of $87.55 which at this point is an unauthorized transaction. Also by doing this transaction it has put me in the negative, which in turn now has costed me an additional $34.00 for insufficient funds. I feel at this point and time that I should be refunded my moneies immediately, along with the $34.00 fee for insufficient funds charge.