hi my name is kim and i too ordered 3 things. the book, plaque and certificate. totaling $157.00. i ordered a book from them and received it so i thought there would be no problem, WRONG! i only received the plaque this time. i did however get in touch with someone that said there was a small delay and i would receive it in the next month. that was 8 months ago and nothing. i did get in touch with them again and was promised the remainder of the balance refunded. again that was about 6 months ago and still nothing. if anyone has any ideas on how to get our money back or someone we can talk to to help, please feel free to email me at [email protected] thank you