ordered the sample products over the phone for $1 each & didn't get the items for over a week. after 1 1/2 weeks i wasn't satisfied with the teeth whitening & called bellabrite not only to cancel my membership but found out they charged my credit card $78.41 without my authorization. i was told as long as i call them within a month (30 days) i can cancel & wouldn't get charged for $78.41. today i was told it wasn't 30 days & needed to call them in 12 days for return or cancelation & that they had e-mailed me with this info which i never received. this is ridiculous! i did let the c/s rep know that i was willing to return the items back but instead she hang up on me. so unprofessional!! this was my first time ordering free trial samples & after going through this nightmare with them & my credit card company only choice i have left is to cancel my credit card & dispute the charges. i hope per my request they cancelled my membership for both companies & not have to deal with them ever again...what a scam!!!