**For once the consumer can fight back..report them to Canadian authorities here
https://www.lnnte-dncl.gc.ca/index-eng

Or you can call their corporate headquarters at OTO and complain
211 Watline Avenue
Suite 208
Mississauga, ON L4Z 1P3
Phone: 905-890-0188
Fax: 905-712-2926

Fadi NAHAS
oto Consulting Services inc.
Tel: 888-446-7906 ext: 126